i-Dial

Voice Driven Outbound Telephony Dialler

Our comprehensive solution includes complete Directory Assistance capabilities and integration with major system platforms. I-Dial is designed for organizations of all sizes, seamlessly connecting callers to their destinations using the most natural telephony interface, the human voice.

Introduction:

• Businesses today revolve around an increasingly mobile workforce. In order to deliver strategic value, mobile workers must effectively manage communications and maintain a high level of productivity, especially when on the move.
• Finding the right contact to call quickly through address books or business cards can be time consuming and frustrating. With I Dial, Simply pick up your telephone, say the name of the person you want to contact, I Dial then instantly dials the number for you.
• Voice automation can improve the way your enterprise communicates, accesses information, provides services, establishes security and conducts transactions. I Dial work from any phone and can provide easy access to a range of web, customer care and other back-office systems.
• In today's increasingly mobile environment, customers have come to expect instant access to quality directory information, and Directory Assistance (DA) service providers that deliver the highest levels of customer service in the most cost efficient model possible. I Dial offers users a dynamic and friendly speech enabled DA experience, at a lower cost.

Benefits and Uses:

• With I Dial, service providers can leverage their legacy and next generation network investments to the fullest and ensure that their voice enhanced service offerings include the best applications on the market.
• I-Dial offers Advanced Network Technologies through Automatic Speech Recognition (ASR), Text-To-Speech (TTS), and Speaker Verification solutions to leading corporations, telecommunications providers and government organizations worldwide.
• With the power of i-Dial, users can interact with any wireless, wired phones and many mobile devices to get information or conduct transactions instantly, simply by speaking naturally.
• I-Dial gives mobile workers easy, reliable, and secures access to their corporate and personal information, thus giving safe hands free access to information while driving.
• I-Dial is a contact management application that helps you call your personal and business contacts efficiently, making them readily available at any time.
• I-Dial is a voice driven telephony application that behaves like your own secretary. You can rely on the personal dialler to reach someone or to deliver a voice note to them.
• Voice-enabled applications that enable information access for workers on-the-go will soon be considered essential at all value-driven organizations, and so ensuring high productivity and efficiency, thus increasing return on investment

Features:

• Superior name accuracy by using advanced techniques that compensate for speaker accents, telephone line quality, and background noise at the customer site.
• Comprehensive Directory Assistance capabilities: such as advanced name and number search, live agent transfer and multi-lingual support.
• Supports up to 5000 phone book entries per user.
• Flexible data management process for daily updates.
• Unrivalled support for all major Directory Assistance platform suppliers and system integrators.
• The system is based on IBM via voice technologies.
• Web based phone book management tool with advanced search.
• I Dial support advanced speech recognition features such as keyword spotting and Barge-in.
• With I Dial utilizes the latest innovations in speech technology.

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