Speech Enabled IVR's
The majority of the telephony applications are based on getting user input to the system via the phone keypad and replying using a set of prerecorded voice segments. We extend this behavior by integrating advanced speech processing functionality to our telephony solutions enabling the user to speak naturally (Arabic or English) to drive the application. We also integrate many Text to speech (TTS) technologies (Arabic and English) to open a new era of data access though the telephony.

Personal Assistant
You can relay on the personal assistant to reach someone or to deliver a voice note to him. You manage your phone book through a dedicated website. Then you call the service phone number and enter your ID and PIN code to login. The system asks you whom to call for you, you pronounce the name naturally, the system searches your phonebook and lists the available phone numbers associated to that name (@office, @home or Mobile), you choose the target number, and the system dials this number and connects you. If the phone number is busy the system asks for a retry period and the action to take after this period (delivers a voice note or forwards the call to you on your mobile number. etc.)

Voice Activated Directory Dialer
It is a Bilingual (Arabic/English) Voice Driven Auto Attendant system. All Employees’ names are listed in a database associated with their extension number, the caller pronounces the twofold name of the required person and the system transfers the caller to the employee extension.

Voice Mail
Voice messaging systems provide call coverage and messaging services. Each employee is assigned a "voice mailbox" where callers from inside and outside the company can leave recorded messages. Most systems allow remote access for employees who need to retrieve their messages when they are out of the office. Other features include call screening, message forwarding, broadcasting messages to more than one recipient at the same time, and paging. Some systems will place a phone call to a pre-programmed number and play a recording when a new message arrives in a user's mailbox.

Unified Messaging
Many businesses have email, voice messaging, and fax, but these capabilities are offered by separate systems. Employees must check their computers for email messages, their telephones for voice messages, and the fax machine or mailroom for fax messages. A unified messaging system can link these local services together, providing a common graphical user interface (GUI). Unified messaging also provides remote services for users by allowing messages in one medium to be forwarded or answered in another. For example, a text-to-speech board can convert email messages into voice messages that can then be accessed via telephone. Fax messages can be converted to text via Optical Character Recognition (OCR) and then converted to voice messages in the same way. For employees who wish to receive messages when they are on the road, incoming email can be converted to fax and forwarded to their location automatically.

Call Centers
Call centers are places where many calls are answered and/or made. Typically, an Automatic Caller Distributor (ACD) routes incoming calls to agents who are equipped with a computer terminal for retrieving customer information and for order entry. "Outbound" call centers employ agents to place sales calls, generally using predictive dialers for automatic dialing.

Fax On Demand
Callers dial in and listen to a menu telling them the various documents they can receive by fax. When they make a selection by speaking or by pressing a touch tone digit, they are prompted to enter the telephone number of their fax machine. The selected fax is transmitted automatically. Companies can use fax-on-demand systems to disseminate information about their products.

Call Recording and Monitoring
The relationship between customers and organizations are based on a series of interactions. In many organizations, there are literally tens of thousands of these every day. Some industries are required to capture every interaction for legal compliance or dispute resolution, while others monitor and use recordings for improving the customer experience. Our e-Listener call recording and monitoring platform provides a complete, reliable and robust solution serving highly demanding environments including contact centers, trading floors, and many others.